Item Customizations
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For questions, please contact us .
We do not accept returns all orders are final and made to order please check carefully before placing an order or contact us if you’re confused by anything used bundles can not be returned or exchanged. If on occasion your order hasn’t been shipped or places within the last 24 hours please call +447562016156 to make any adjustments but refunds are not accepted.
Yes, the hair is cut from one donor with full cuticle aligned, no acid bath, natural unprocessed.
Order Placement:
Every Monday, we kick-start a fresh batch of orders and arrange shipments with our suppliers. This helps us keep everything organized and ensures that your order is in line for processing.
Processing Time: Your order undergoes meticulous processing for 5 - 9 days. Our skilled team ensures that each product meets our quality standards. Then all orders are sent tracked and express delivery. For customised wigs allow an extra 5 days for plucking, styling and bleaching the knots. Shipping Notification: When your hair products are ready to embark on their journey to you, we'll send you an email. This email will contain a tracking code, giving you real- time updates on your package's whereabouts.
Delivery time:This additional time varies based on factors such as distance and if your items are currently in stock. We ship worldwide using Fed X and DHL express and you will receive an email with tracking. For UK orders we ship special delivery which means you would typically receive your order the next day.
