__Customized-Items
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- Only 1B (natural black) items are eligible for exchange
- Items must be unused, uninstalled, and in original condition completely sealed with all the original tags fully intact. You must also have the items back to us within five days of receiving it
- Return shipping costs are not covered by OGB
- Shipping fees are non-refundable
For hygiene reasons, worn or altered items cannot be returned or exchanged.
Yes, the hair is cut from one donor with full cuticle aligned, no acid bath, natural unprocessed.